Returns and refunds

Last updated 10 November 2026.

You can return any item for any reason within 14 days of delivery. Bought it as a gift? Keep the packaging until after it has been opened.

To return, email us with your order number. We reply within 1 working day with the return address.

If you change your mind, you pay the return postage. If an item is faulty, damaged or not as described, we pay it, or refund you without asking for it back.

We refund the item price and the delivery charge you paid, to the card you paid with, within 3 working days of getting the item back (or of your photo, for faulty items). Your bank then usually takes 5 to 10 days to show it.

We may reduce a refund if an item has been used more than you would to check it. This does not affect faulty items. Your rights under the Consumer Rights Act 2015 are not affected.